(Source: Railway Age opinion column by Jim Blaze, May 20, 2022)
NEW YORK — Let’s admit it, and fix the expectation: U.S. Class I railroads have not experienced robust service recovery. Yet railroad optimism and expectations of satisfied customers persists. Why? If you examine the simple shipper service report cards, there is zero evidence of continuing quality improvement from the so badly misnamed Precision Scheduled Railroad model. There is no defect-free scheduled customer benefit from the touted PSR model. Not across the U.S. And if the railroad boards of directors and senior executives had recognized it and just challenged themselves as to a fix, there would been no need for the current Surface Transportation Board oversight hearings in Washington. But there are hearings, set up because of clear service failures by the carriers.
Full story: Railway Age