INDEPENDENCE, Ohio, December 22 — Charlene Payne, a long-time United Healthcare representative for the Railroad Accounts, passed away unexpectedly on December 17, 2016. Charlene was a dear friend to many within the Brotherhood of Locomotive Engineers and Trainmen (BLET), and her passion and dedication to serving all railroad members was remarkable.
In 1987, Payne joined one of United Healthcare’s legacy companies, The Travelers Insurance Company, as a member services consultant for Railroad Accounts. Since that time she had continuously served in various roles, most recently as the Manager of Member Relations. In this capacity, her primary responsibility was to work closely with railroad members by attending union meetings and benefit fairs.
She traveled extensively throughout the country meeting with union officers, union members and their dependents. Payne constantly shared her expertise by explaining railroad health benefits and eligibility provisions for both actively working employees and retirees. Over the years, Payne developed close relationships with many railroad members by answering their questions and resolving their problems with care and compassion. Payne’s dedication to the individuals she served was both professional and personal, as she truly cared about their well-being.
“Charlene went above and beyond when it came to assisting railroaders and their families,” BLET National President Dennis R. Pierce said. “She will be truly missed. On behalf of the Brotherhood of Locomotive Engineers and Trainmen, I extend deepest sympathies to her family.”
Everyone who knew Charlene will miss her knowledge and assistance, her friendliness and smile, and her unselfish desire to help.
The family will hold a private funeral service on December 23. Donations in Charlene’s memory may be made to: Humane Society of Utah (P.O. Box 573659, Murray, UT 84157-3659); or American Red Cross–Donations, 555 East 300 South, Suite 200, Salt Lake City, UT 84102.