(Source: Canada.com, December 27, 2011)
CALGARY — Canadian Pacific Railway Ltd. had a rough ride this past year, beset by weather and customer service woes during the first six months, while this fall an activist hedge-fund manager bought enough of the company to become its biggest shareholder. But Canada’s second-largest carrier has already started to address the hits to its bottom line, while moving forward on plans to reduce its operating ratio percentage – a key productivity measure determined by costs as a percentage of revenue – from the low 80s to the low 70s.
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