(Source: Freight Waves, January 18, 2019)
CHATTANOOGA, Tenn. — Kansas City Southern is going down the precision railroading track. In announcing its fourth quarter 2018 earnings, KCS President and CEO Patrick Ottensmeyer said the company in 2018 “did not meet our own expectations for financial or operations performance.” He added that KCS “did not meet the expectations of our customers or shareowners, particularly in the areas of customer service and growth.” The solution: adopt the principles of precision railroading. “KCS has entered 2019 with a renewed and heightened focus on operational excellence,” Ottensmeyer said.
Full story: Freight Waves