(Source: Chicago Sun-Times, April 16, 2019)
CHICAGO — Metra’s CEO asserted Tuesday that if Metra controlled Union Station instead of Amtrak, the mistake that stranded nearly 100,000 commuters on Feb. 28 never would have happened. The massive commuter headache happened when an inexperienced Amtrak manager broke protocol by ordering a hardware update during the morning rush instead of during off-peak hours. The update accidentally shorted out communications equipment, grinding rail usage to a halt.
Full story: Chicago Sun-Times