(Norfolk Southern issued the following service alert on December 30.)
NORFOLK, Va. — With reduced shipment volumes associated with the New Years Holiday, Norfolk Southern will reduce scheduled operations beginning 3:00 P.M. Wednesday, December 31, 2003. Operations will be modified through the holiday with resumption of normal schedules on Friday, January 2, 2003.
During this period, every effort will be made to meet customer requirements while allowing as many employees as possible to spend time with their families through the holiday. Questions and/or service requirements for local facilities should be directed to Customer Service-Central Yard Operations at (800) 898-4296.
Customers with shipments moving over the holiday period should allow for additional transit time. Please contact the National Customer Service Center if you have other questions regarding holiday service operations or active shipments at (800) 635-5768.