(Norfolk Southern issued the following on December 22, 2009.)
NORFOLK, Va. — Most mainline operations in the area that was hit with a winter storm over the weekend have been restored. Power outages and downed trees are impacting local operations along some branch lines, particularly in West Virginia and other hard hit areas; local service in these areas is being restored as quickly as conditions allow.
Customers with questions regarding specific shipments should contact their Customer Service Representative.
Customer Service – 800 635.5768
Central Yard Operations representatives are also available to answer any questions regarding local service (set/pull) in the affected area.
Central Yard Operations – 800 898.4296
Note to Coal customers, including customers with contracts or other agreements with Norfolk Southern: Norfolk Southern has invoked Force Majeure effective 12:01 A.M. December 19, 2009, on traffic moving through this area. Norfolk Southern will advise when the conditions that have given rise to this Force Majeure have ended.