(Source: Supply Chain Dive, March 21, 2023)
At an investor’s conference last December, Norfolk Southern CEO Alan Shaw made a somewhat surprising announcement for the rail industry: The company would look beyond short-term profits to rebuild service and invest in customer relations. “In the eyes of the public, the railroads went from bad service to being bad bosses, to now being dangerous within 12 months,” said Anthony Hatch, owner of transportation consulting firm ABH Consulting. “Railroads will pay a price – all of them, not just Norfolk Southern.”
Full story: Supply Chain Dive