(Source: Philadelphia Inquirer, November 1, 2017)
PHILADELPHIA — To address some of the riders’ complaints, workers and managers face the difficult task of turning around their workplace’s culture. It’s a slow process, with both sides burdened by decades of bad blood and resentment. Stress, frustration, and uncertain schedules have contributed to a morale problem that makes some workers unmotivated to put the riders first, leaders say.
Full story: Philadelphia Inquirer