(Source: Trains.com analysis by Bill Stephens, October 20, 2023)
When Norfolk Southern CEO Alan Shaw outlined the railroad’s long-term growth strategy in December, he couldn’t have been more clear: Keeping train crews on the payroll during freight downturns would hurt the operating ratio over the short term. But not furloughing crews would pay off over the long term by enabling NS to maintain service levels and capture more traffic when volume returns. And providing consistent and reliable service year in and year out will allow shippers to build more of their supply chains around the railroad, which in turn will bring NS new traffic and higher revenue and profits.
Full story: Trains.com